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Terms & Conditions
TERMS & CONDITIONS
1. Reservation & Booking
1.1. Reservations: Bookings can be made via website/phone/email/third-party platforms. A valid credit card or deposit is required to confirm reservations.
1.2. Guest Information: Guests must provide accurate details (full name, contact information, ID/passport ) at the time of booking.
1.3. Minimum Stay: Some periods (e.g., holidays, festivals) may require a minimum stay of 1 nights.
2. Payment
2.1. Rates: Prices are quoted in Lesotho currency. Additional charges apply for extra services, e.g., laundry, airport transfers.
2.2. Deposit: A non-refundable deposit of 100% is required to secure the booking.
2.3. Balance Payment: Remaining balance must be paid on arrival/before check-in.
2.4. Payment Methods: We accept credit cards, cash, bank transfers.
3. Cancellation & Refunds
3.1. Cancellation by Guest:
- Cancellations made [X] days prior to arrival: Full refund (minus deposit).
- Cancellations within [X] days of arrival: No refund.
3.2. No-Shows: Failure to arrive without prior notice forfeits the full booking amount.
3.3. Cancellation by Us: In rare cases (e.g., maintenance, emergencies), we reserve the right to cancel and offer a full refund or alternative accommodation.
4. Check-In & Check-Out
4.1. Check-In: From 2:00 PM. Early check-in is subject to availability and may incur a fee.
4.2. Check-Out: By 10:00 AM. Late check-out may be charged at [X]% of the nightly rate.
4.3. ID Verification: Guests must present a valid government-issued ID/passport at check-in.
5. House Rules
5.1. Occupancy: Rooms are for 2 guests maximum. Extra guests/visitors must be approved in advance.
5.2. Noise: Quiet hours are from [time] to [time]. Disturbances may result in eviction without refund.
5.3. Smoking: Strictly prohibited indoors. A fee applies for violations.
5.5. Damages: Guests are liable for damage/loss to property. Repair/replacement costs will be charged.
6. Liability
6.1. Personal Belongings: We are not responsible for lost, stolen, or damaged items. Secure storage is available upon request.
6.2. Injuries: Guests use facilities at their own risk. We are not liable for accidents, injuries, or illness.
7. Privacy
7.1. Data Collection: Personal information is collected for booking purposes and will not be shared with third parties without consent.
7.2. CCTV: Surveillance cameras operate in public areas for security.
8. Miscellaneous
8.1. Right to Evict: We reserve the right to terminate stays immediately for violations of house rules, illegal activity, or disruptive behavior.
8.2. Force Majeure: We are not liable for failure to fulfill obligations due to events beyond our control (e.g., natural disasters, pandemics).
8.3. Governing Law: These terms are governed by the laws of Lesotho.
9. Amendments
9.1. These terms may be updated at any time. Continued use of our services constitutes acceptance of revised terms.
Contact Us:
For questions or disputes, contact:
📞 (+266) 6211 8619 |
✉️ info@cynthiaguesthouse.com |
📍 Address: Sehlabeng, Berea Lesotho
By booking with Cynthia, guests agree to abide by these Terms & Conditions.
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