At Cynthia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data during your stay with us. By booking or staying at our guest house, you agree to the terms outlined below.  

1. Information We Collect  

We collect personal information necessary to provide our services and comply with legal obligations:  

Guest Details: Name, contact information (email, phone number, address), nationality, and passport/ID details.  

Booking Information: Dates of stay, room preferences, payment details (credit/debit card information), and special requests (e.g., dietary needs, accessibility requirements).  

Automated Data: CCTV footage in common areas for security, and website usage data via cookies (if applicable).  

2. How We Use Your Information 

Your data is used for the following purposes:  

Reservations & Services: Process bookings, manage check-ins/check-outs, and fulfill special requests.  

Payment Processing: Securely handle transactions using encrypted systems compliant with PCI standards.  

Legal Compliance: Share data with local authorities if required by law (e.g., tourism regulations).  

Guest Experience: Personalize your stay and improve our services.  

Marketing: Send promotional offers only with your explicit consent (opt-out available anytime).  

We may share your information with:  

Service Providers: Payment processors, booking platforms (e.g., Airbnb, Booking.com), and IT support.  

Legal Authorities: When required by law or to protect our rights and safety.  

Marketing Partners: Only with your prior consent.  

We ensure third parties adhere to strict confidentiality and data protection standards.  

We implement robust measures to protect your information:  

Encryption: Sensitive data (e.g., payment details) transmitted via SSL/TLS.  

Access Controls: Limited to authorized staff only.  

Retention: Data is stored only as long as necessary (e.g., legal requirements) and securely deleted afterward.  

5. Your Rights  

You have the right to:  

Access or Correct your personal data.  

Request Deletion of non-essential data (subject to legal obligations).  

Opt-Out of marketing communications.  

Withdraw Consent for data processing where applicable.  

To exercise these rights, contact us at [Email/Phone].  

6. Cookies & Tracking 

If our website uses cookies:  

Purpose: Improve user experience and analyze traffic.  

Control: Adjust settings via your browser to disable cookies.  

Data may be processed in countries outside your residence but only with adequate safeguards in place.  

8. Children’s Privacy  

We do not knowingly collect data from minors under 16 without parental consent.  

We may update this policy periodically. Changes will be posted on our website or communicated via email.  

For questions or requests regarding your data:  

✉️ Email: info@cynthiaguesthouse.com

📞 Phone: (+266) 6211 8619    

📍 Address: Sehlabeng, Berea Lesotho 

Thank you for trusting Cynthia with your stay and your privacy.

Hospitality with Integrity.